At Moisture Freak, we handcraft our products in small batches to ensure the highest quality and freshness. Below you’ll find all the policies that guide our process, protect our customers, and set clear expectations.

Shipping and Delivery Policy

• Processing Time: Our body care products are handcrafted in small batches and typically ship within 3–5 business days.
• Carriers: We use USPS, UPS, or FedEx depending on your location. Tracking information is emailed once your order has shipped.
• Delivery Timeframes:
 ~ Domestic orders: Delivery times vary by carrier and destination.
 ~ International shipping is not offered at this time.
• Free Shipping: Orders of $70 or more qualify for free standard shipping on body care products. Apparel is fulfilled separately and may arrive in a separate package and incur separate shipping charges.
Note: Once an order has shipped, Moisture Freak is not responsible for delays caused by carriers.

Returns, Refunds & Exchanges

Because our body care products are personal care items, returns are limited.
• Final Sale: Body Butters, Dry Body Oils, and Sugar Body Scrubs are final sale and cannot be returned or exchanged.
• Return Eligibility: Eligible non-body-care items may be returned within 14 days of delivery. Items must be unworn, unused, and in their original condition.
• Return Shipping: Customers are responsible for return shipping. Original shipping charges are non-refundable.
• Refund Timeframe: Once an eligible returned item is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
• Damages / Incorrect Orders: If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and clear photos of the product + packaging. We’ll review the issue and work with you to make it right.

Product Use & Safety Disclaimer

• All products are for external use only.
• Always conduct a patch test before first use.
• Results vary depending on skin type and environment.
• Discontinue use immediately if irritation occurs.
• Moisture Freak products are not intended to diagnose, treat, cure, or prevent medical conditions.

Ingredient Transparency

• Each product page includes a full ingredient list.
• Because we use natural butters and oils, variations in scent, texture, and color may occur between batches. These variations are normal and do not affect product performance.

Payment Policy

• We accept all major credit/debit cards, PayPal, and other secure options listed at checkout.
• Payments are processed securely through trusted third-party providers.

Cancellations & Order Changes

• Orders are processed as soon as you submit them and cannot be cancelled or modified (including address updates). Once package is received, we’d love to help you with a return.

Privacy Policy

• We collect only the information necessary to process your order.
• Personal data is never sold or shared, except with trusted partners (payment processors, shipping carriers).
• By purchasing from us, you consent to the collection and use of this information as outlined here.

Terms of Service

The Moisture Freak website (the “Site”) and any services, features, or content we provide (the “Service”) contain material such as text, graphics, images, product descriptions, design elements, and other materials created by or on behalf of Moisture Freak (collectively referred to as the “Content”). All Content is owned by Moisture Freak or our third-party licensors and is protected under United States and international copyright, trademark, and intellectual property laws. This includes our brand name, logos, packaging designs, and other brand identifiers (collectively, our “Trademarks”). Except as expressly permitted in this Agreement or with our prior written consent, you do not have any rights to the Content or Trademarks. Specifically, you may not:

• Use the Content except as necessary to access and use the Site for personal, non-commercial purposes;
• Use, reproduce, or display our Trademarks without express written permission for each use;
• Remove, obscure, or alter any copyright, trademark, or other proprietary notices from the Content;
• Sell, license, sublicense, assign, transfer, or modify the Content, or use the Content for any public or commercial purpose;
• Copy, distribute, or post the Content on any other website, platform, or networked environment without our permission.
• Any unauthorized use of the Content or Trademarks is strictly prohibited and may violate intellectual property laws.
• All website content—including our name, trademarks, logo, images, and descriptions—is the property of Moisture Freak, LLC.
• By purchasing, you agree to use our products responsibly and acknowledge that Moisture Freak is not liable for misuse or allergic reactions.
• These Terms of Use may be changed or updated by us without notice to you.